What should a GPC cardholder do if their card is lost or stolen?

When a GPC cardholder loses their card or suspects that it has been stolen, the most crucial step is to report the loss to both their agency and the card-issuing bank. This action is essential for several reasons. First, it helps to prevent unauthorized use of the card, minimizing the potential for fraudulent transactions. By notifying the card-issuing bank, the cardholder ensures that the card is deactivated immediately, safeguarding the government funds associated with the card.

Additionally, reporting to the agency is vital as it allows the agency to track and document the loss within its internal processes, potentially leading to further actions such as an investigation, if necessary. This reporting requirement aligns with established protocols designed to maintain accountability and security within government financial operations.

Choosing to ignore the loss, reporting only to a supervisor, or attempting to replace the card independently neglects these critical responsibilities and could lead to financial loss or breaches of compliance with government regulations. Thus, promptly reporting the loss to both the agency and the issuing bank is the correct and responsible course of action for a GPC cardholder.