How can GPC program performance be evaluated?

Evaluating the performance of the Governmentwide Commercial Purchase Card (GPC) program is critically important to ensure compliance, effectiveness, and to identify areas for improvement. This is most effectively done through audit results and compliance evaluation. Audits provide an objective and structured approach to assess how well the GPC program is adhering to established policies, regulations, and procedures. They focus on areas such as proper use of the card, adherence to spending limits, and compliance with procurement regulations.

Compliance evaluations further support this process by specifically measuring how well individual cardholders and managers are following guidelines, which can reveal strengths and weaknesses in the program. Together, these methods provide quantifiable and actionable insights that help in maintaining the integrity and efficiency of the GPC program.

While analyzing sales forecasts, reviewing cardholder satisfaction, and conducting informal surveys can provide some insights, they do not offer the same level of detailed, regulatory-focused scrutiny that audits and compliance evaluations provide. These methods might not effectively address compliance issues or operational inefficiencies, making them less reliable as primary means for performance evaluation.